587.774.8949
Welcome to The Capital; whether you are considering renting a property with us or are already a tenant, we are excited to have you here!
If you can’t find what you’re looking for on this page, e-mail or call us and we will get back to you during business hours. If it is an emergency, follow the directions under the In case of an Emergency icon.
Below you will find FAQ’s, forms, resources and information you may need along the way. We want your new home to feel like just that, home! Let us know if there is anything else you need, we are here for you!
How do I schedule a viewing?
How do I apply to rent a property I am interested in?
We invite you to fill out our online application, Click here.
Do I need renters' insurance?
Yes, we require all of our tenants to purchase renters insurance before they take possession of their unit.
How long of a lease agreement do you require?
Our typical lease term is 6 months, or one year with the ability to renew or potentially convert to a month to month tenancy.
My lease is coming up for renewal, what do I do?
All of our leases automatically renew to a month to month periodic lease agreement. If you would prefer to renew your lease for a specified term, please contact us at hello@capitalyyc.ca. If you prefer not to renew your lease, please provide 60 day notice via email.
Will there be periodic inspections of my unit?
Your residence is your home, it is important to us that it feels that way for you. It is possible that we may have to do an inspection if something is wrong in the building, but we will never enter your unit without giving you 24 hours notice. The only exception to this is in an emergency situation (ie no heat, water issues, electrical issues).
Do I have to cut the grass and shovel the sidewalk?
Each unit is different. Your lease document will cover your responsibilities. Feel free to e-mail us at hello@capitalyyc.ca to ask us about a specific unit that you may be interested in. It is always nice to chip in, if there is more than one unit in your building.
I would like to move out. What do I have to do?
We are sorry to see you go! Please make sure to take a look at the information we have on our move out page here.
How do I submit a maintenance request?
We are here for you. Click here to submit a maintenance request, if it is an urgent matter please take a look at our In Case of Emergency Information.
I'm about to move out, should I fill the holes in my walls?
No, please refrain from filling any holes or painting any walls. Cleaning and removing garbage is your priority. Damage to the walls can be assessed at the time of your move out inspection, small nail holes are not considered damage.
When will my garbage and recycling bins be picked up?
Each unit is different, Take a look at this handy schedule the City provides. Also, click here to learn about what goes in each bin.
Are your units pet friendly?
Lots of our units are pet friendly, we clearly state whether each unit is or isn’t, in our ads.
SCHEDULE A VIEWING
UPLOAD PHOTO ID
Please do not upload your photo ID, unless you have already submitted your online application to rent one of our listed properties.
If there is a fire, call 911.
If you smell gas, call the ATCO Emergency Line: 1-800-511-3447.
If there is absolutely no heat in the building, call ATCO Emergency Line: 1-800-511-3447 and then call The Capital: 587.774.8949.
If there is a major sewer backup (water coming up from floor drains etc.) call 311 and ask for an emergency sewer crew and then call The Capital: 587.774.8949.
If there is a major break in a water pipe (water spraying everywhere) please attempt to shut off the main water shut off and then call 311 and ask for an emergency water crew and then call The Capital: 587.774.8949.
If there is no electricity in the building, please call ENMAX: 403.514.6100 and then call The Capital: 587.774.8949.
For any other urgent maintenance concerns (Plumbing is leaking, water is backing up or not draining, no or limited heat, no hot water) call The Capital: 587.774.8949.
For all non-emergency maintenance requests, Click here to fill out our maintenance request form.
